FAQ
How long can I return items free of charge?
How long can I return items free of charge?
Orders returned from Germany or Austria can be returned to us free of charge within 14 days of receipt by registering the return online and generating a return label. Returns from other EU countries can be sent back within 14 days of receipt at the customer's own expense.
When will I receive my refund?
When will I receive my refund?
Once your return has arrived and been inspected, we will refund the amount to your original payment method within 7 working days.
How can I return an item?
How can I return an item?
Click on "Return Germany" or "Return Austria" and fill in the fields as indicated to receive your return label.
My item is damaged – what can I do?
My item is damaged – what can I do?
We are very sorry that your item arrived damaged. Please send our customer support a photo of the damage and, if possible, a picture of the packaging.
This will allow us to quickly review the case and find a suitable solution for you.
